FAQs
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F*ck no. We wouldn’t do that to Rufus or any of the other dogs and various farm animals
roaming our halls. We never test our products on animals - we only test on humans (well, technically we’re animals too). -
Our balms are made with natural ingredients and are best when kept at room temperature. Brightening & Aftercare Tattoo Balm and Full & Soft Beard Balm may liquefy in warm temperatures, but don’t worry - change in consistency won’t hurt quality. Prefer your tattoo balm more solid? Just pop it in the fridge for a bit!
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To quickly restore a solidified product like our Brightening Tattoo Aftercare Balm or Soft & Full Beard Balm, please run your Derm Dude under warm water for a minute or so, then apply as needed, Dude!
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We got ya Dude. All active military and veterans get 15% off always. First time customers get 10% off their order. Sign up using the email box in the footer of our website or by using the pop-up.
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We salute you and thank you for your service. All active military and veterans get 15% off always.
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Derm Dude ships to the continental United States.
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Visa, Mastercard, American Express, and most U.S. debit cards. You can also pay using PayPal, Apple Pay or Amazon Pay. Plus, we offer Afterpay and Klarna!
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Shipping rates are calculated at checkout.
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Our goal is to ship any order by 3pm PST on weekdays. The average shipping time is approximately 3-5 business days and varies based on your location. Rates are for continental US only. Note: If you happen to live on the extremely remote Siberian Yupik town of Gambell, Alaska—yeah, expect longer shipping times (for EVERYTHING).
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We send a confirmation email immediately upon receiving your order (check your inbox and your spam folder!). We send a shipping confirmation email the moment your order leaves our shipping center.
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We may be able to change your order if you notify us within several hours of purchase. However, if your order has already been processed, we will be happy to handle it for you once you receive your shipment. Email whatsup@dermdude.com, and in the subject line write “Edit My Order” with your order number.
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Our Derm Dude promise to you is this: We personally test and use every single beard and tattoo product we sell. If we don’t absolutely love it, we would never expect you to! And if for any reason at all you don’t love any of our products as much as we do, send it back for a full refund within 30 days of purchase (less s&h). We don’t give a rat’s ass if the bottle is empty - we still got ya covered. (But seriously, who returns an empty bottle for a refund??)
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Send an email to whatsup@dermdude.com to begin the return process.
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We will issue your refund within 4 business days of receiving your returned product back in our warehouse and will follow with a confirmation email after this has been done. The refunded amount should be available on your card within 7-10 business days.
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Drop us a line at whatsup@dermdude.com and we’ll get back to you faster than a politicians promise on election day. But really, we’ll get back to you in 1 business day or sooner.
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Login to your account and select subscription. You can easily customize your shipments, change the frequency of your shipments, you can skip a shipment and even cancel your shipment (say it isn’t so). We make it fast smooth and simple.
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Awww, Dude. Send an email to whatsup@dermdude.com and we’ll be in touch.