BALLS

Are your ball products edible? 

Your ‘visitors’ will be very happy you are using our ball products.😉 Our products are non-toxic and absorb quickly into the skin.  (This does not mean you should scoop loads of skincare on your steak dude!)

Where can I use the ball products? 

Your balls of course, but also any external areas. 

What is DeoPlex®? 

An all-natural deodorizer derived from sugar cane that is clinically proven to reduce odor almost 50%!

Why do you use charcoal in your Ball Wash? 

Activated charcoal is calming, soothing and cleans away bad bacteria without stripping or drying your sensitive man-bits and other areas. 

Is the Ball Spray just for balls? 

Many customers also use our Amaze Balls spray as cologne, which is perfectly safe and very enjoyable to you (and others). 

BEARD

How fast should I see results with your beard products? 

You can notice more hydrated, fresher looking skin and beard right away.  In terms of new growth, we also suggest measuring progress in 30-day increments. We sell great formulas, not snake oil. If someone promises big overnight beard growth, you should revisit buying from them. 

What role does genetics play in growing a beard? 

Genetics plays a role in every aspect of our lives -  height, speed, looks, etc.  Genetics impacts facial hair and all hair growth on some level, but just like high quality skincare improves your skin, high quality beard products help your beard.  

Do I need to continue using the kit to maintain my results? 

We always recommend continued use of products you find to be working for you and enjoyable. 

How do you clean your Beard Roller?

Rinse with soap and water before and after every use. 

What order do I use the products in the Power Beard Growth Kit Deluxe Set? 

Start with Beardgasmic in the shower daily.  After you shower, apply the Mega Beard Oil  daily.  2-3 x weekly, use your Power Beard Growth Roller right before your beard oil. Use the Full & Soft Beard Balm next and brush or comb to style. Beard Growth Gummies should be taken daily per package directions. And use your Biotin Beard Growth Spray to freshen up your beard 2-3 daily whenever you need a fast ‘beard boost.’

TATTOO

Is your tattoo balm natural?

Yes, our Nuclear Balm Tattoo aftercare is 100% Natural. 

I just got a new tattoo, is it safe to use Derm Dude?

Our Nuclear Balm is perfect for brand new tattoos and your existing ink.   

I have sensitive skin; Can I use your Nuclear Balm?

Our balm is great for all skin types and has many skin-calming and soothing ingredients. As with any product, we recommend a patch test and of course, if any irritation occurs, stop using it immediately.

When should I use SPF on my tattoos?

Always follow the instructions of your tattoo artist, however the general rule of thumb is wait at least two weeks after a new tattoo before you apply SPF.

FEET

What makes Holy Foot Cream ™ different?

It’s packed with ingredients feet love; such as Arrowroot, Lactic Acid and Aloe Vera. Plus our Holy Foot Cream has Deoplex® an all-natural deodorizer derived from sugar cane that is clinically proven to reduce odor almost 50%!  Your feet should be dry, cool, clean and odor-free. Nobody should vomit or cry when you take your shoes off ever again dude! 

GENERAL QUESTIONS

Where can I buy your products?

You can find Derm Dude online at www.dermdude.com and a specific selection on Amazon.

Can women use Derm Dude products? 

Our tattoo products, body and foot products are unisex and can be used externally  by both men and women. And we hear from women all the time that they use our Amaze Balls Refreshing & Deodorizer Spray as a cologne and our Happy Sack for a thigh cream.  

Where are Derm Dude products manufactured?

100% of our formulations are proudly manufactured in the U.S.A. 

Are Derm Dude products tested on animals?

F*ck no. We wouldn’t do that to Rufus or any of the other dogs and various farm animals roaming our halls. We never test our products on animals - we only test on humans (well, technically we’re animals too). 

Do your products contain parabens phthalates and phenols?

NO. Our products don’t have any of these B.S. (bad stuff) ingredients. 

What is DeoPlex®? 

An all-natural deodorizer derived from sugar cane that is clinically proven to reduce odor almost 50%.

account questions

How do I create an account? 

You can create an account by registering here.

How do I login? 

You can log into your Derm Dude account here.

You can reset your password here

You can reset your password here.

SHIPPING QUESTIONS

How long will my order take to process?

Orders typically process in 1 business day. 

How much is shipping?

Shipping is FREE for orders over $60. And if you choose to subscribe, shipping is FREE.  For orders under $60, shipping is between $5.99-8.99. We also offer expedited shipping options at checkout. 

Do you offer expedited shipping? 

We offer expedited shipping options at checkout. 

Where do you ship?

We ship to 100% of the continental U.S.A. 

When will my order arrive?

Orders arrive 3-5 business days from date of order. 

Do you ship to APO / FPO addresses?

We absolutely do & we thank you for your service. On the checkout page of our store, there are options for the following in the dropdown menu for states: 

  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

Do you ship internationally?

We currently do not ship internationally. However, you can find a selection of Derm Dude on Amazon which does ship internationally. 

What is shipping protection? 

Ship protection is a great way to protect your order, even if it gets lost, stolen, or damaged by no fault of your own. Guidelines as follows for orders, including Ship Protection:

  • Notify us ASAP if you do not receive your order once you receive carrier confirmation. (Or if your order shows any signs of damage) Contact info:  Whatsup@dermdude.com.  Please include your full name, correct shipping address and order number. If the issue is damages, please include photos.
     
  • We will respond to your notice within one business day, usually faster (excluding holidays). If the issue is a lost or missing shipment, we will need up to 5 business days to reach the carrier and confirm details. In some cases, the missing shipment is quickly located and delivered. In the event the shipment cannot be located, we will re-ship your initial full order to your confirmed shipping address. There is a one-time cap on reshipments. In the event your order does not reach you (for any reason) a second time, we will not send a third shipment at our expense. If the product is damaged, upon receiving photos from you, we will immediately reship any damaged products. We will send you a return label for you to send back the damaged products at no cost to you. 
  • Refund policy with Ship Protection:  We cannot refund orders in cases where the carrier has confirmed delivery. If we ship your second order for free as part of our Ship Protection plan, we will not accept returns on that re-shipped order. 
  • Our constant commitment is to provide the highest quality delivery services at the very best value. Thank you for your continued support, dudes!

BILLING QUESTIONS

What payment methods do you accept? 

We accept all major debit and credit cards as well as PayPal, Afterpay, Klarna, Amazon Pay and Google Pay. 

Do you offer PayPal or Installment payments like AfterPay, Klarna or Shop Pay?

Yes! When you checkout, simply select an installment pay option.  

How long will my refund take to process? 

Once received, refunds take 3-4 days typically to process. On average, it then takes 1-3 business days to post, depending on your bank.

ORDERS 

What’s my order status / tracking number?

Once you log into your account here to account login page], navigate to ‘My orders’ where you can find tracking. You’ll also receive an email from whatsup@dermdude.com with tracking information once your order ships. 

Can you cancel my order?

Please contact us ASAP at whatsup@dermdude.com. We can not guarantee we can stop it.

I entered the wrong shipping address - can you change it? 

Please contact us ASAP at whatsup@dermdude.com. If your order has not been picked up by our carrier, we can update it. 

Where can I reach out for support?

Drop us a line at whatsup@dermdude.com and we’ll get back to you faster than you were back on prom night dude. But really, we’ll get back to you in 1 business day or sooner. 

Is there a money back guarantee?

Absolutely! We offer a 60-day NO B.S. money back guarantee. 

What is your return policy? 

Our Derm Dude promise to you is this: We personally test and use every single beard and tattoo product we sell. If we don’t absolutely love it, we would never expect you to! And if for any reason at all you don’t love any of our products as much as we do, send it back for a full refund within 60 days of purchase (less s&h). We don’t give a rat’s ass if the bottle is empty - we still got ya covered. (But seriously, who returns an empty bottle for a refund??)

SUBSCRIPTIONS

Can I purchase products without subscribing? 

Yes, you can purchase products one time or on subscription for additional savings & convenience. 

How can I change my subscription refill schedule, delay my shipment or change products?

Login to your account here and select subscription. You can easily customize your products, change the frequency of your shipments, you can skip a shipment. We make it fast, smooth and simple.  

How do I cancel my subscription?

You can modify your subscription status anytime by logging into your account here. 

PROMO / DISCOUNT CODE

Do you offer discounts for military personnel, first responders, or medical professionals?

Always. All active military and veterans get 15% off always. If you have served and need a bigger discount, email us directly.

Help! My discount code doesn’t work!

We’re here to help. Shoot us an email at whatsup@dermdude.com and we’ll get it sorted out ASAP.

Do you offer any promo codes? 

When you sign up for email, SMS and our loyalty rewards program, you’ll get first access to our best promotions.  

RETURNS

What is your return policy?

We offer a 60-day NO B.S. money back guarantee. 

How do I get a refund for my order?

Really dude? Whatevs. Send an email to whatsup@dermdude.com to begin the return process. 

Product Usage Information & Ingredient information 

Derm Dude products are not meant to treat, diagnose, or cure any diseases or ailments. Always follow directions for usage on packaging. 

Always keep products out of your eyes and nose. Our products are for external use. If you experience any allergic reaction, rash, or skin irritation discontinue use and consult a doctor. 

Make sure to check the ingredients of each product to evaluate whether our products contain any allergens to you specifically.  

If you ever have any concerns, always patch or spot test any new product by applying the product to a small section of your wrist and waiting 24 hours to see if you have a reaction before using the product.

If you are pregnant or nursing, please review the ingredient list for each product and consult with your medical provider before using. There are essential oils and other ingredients that pregnant, or nursing, mothers have been recommended to avoid.

Keep out of reach of children, babies, and pets.

PARTNER WITH DERM DUDE

Do you work with content creators or influencers? Only super cool ones who use and love our products. For real, reach out to us with your information at rufus@dermdude.com